Fact:
“Virtually all leaders believe that to stay competitive, their enterprises must learn and improve every day. But even companies revered for their dedication to continuous learning find it difficult to always practice what they preach.”
Source: Harvard Business Review, November 2015
What we offer at Grove Partnerships
Our solution, The Mystery Shopping Connector, brings clients the best minds in the industry, providing clients with best-in-class programs:
- A client relationship and program management team who will connect with your stakeholder team to bring years of experience in designing complex programs, both in the US and globally.
- A team of schedulers who will connect with the best mystery shoppers from our panel, and who are fit for purpose for each program – no one-size-fits-all.
- A team of editors who connect with both shoppers and program managers to assure 100% quality assurance for our clients – no survey goes out unvalidated.
With more pressure from citizens to provide the best products and ultimate experiences in an easy, swift and joyous way insight has never been more important. Technology and big data cannot replace the depth of knowledge provided by carefully crafted research programs nor objective, seasoned mystery shoppers and auditors who populate our knowledge banks.
This is how we can help:
Mystery Shopping and Compliance programs – and all with full advice from start to finish. Grove Partnerships has been an industry leader in Mystery Shopping and Auditing services for 20 years – you are in a very safe pair of hands partnering with us.
Market Research solutions including – Concept Testing, Product Testing, Usage and Attitude Studies, Customer Experience, Employee Engagement and more.
Qualitative Solutions are all about digging deep to uncover true opinions and needs –after the pandemic of 2020 the way citizens behave, and their needs and aspirations will undoubtedly change. Rich qualitative insight will give you the answers to many questions you have as your business changes accordingly:
- In-person and online focus groups
- In-person and remote In-Depth Interviews
Consulting services – we will provide relevant and actionable insights that will guide both strategic and tactical initiatives – relevant for both the C Suite and front-line staff.
- Hourly mentoring sessions for anyone involved in delivering or using market research, mystery shopping and auditing programs.
- Workshops to ensure you craft the best design for your research programs (in depth Discovery Sessions) and how to action results once fieldwork is complete (Insight to Action).
Training courses to suit all stakeholder needs and all budgets – ad hoc, big repeaters or continuous mentoring:
Leadership Training:
- Half-day in person workshops to get your middle management to the next level
- Distance workshops via webinar broken into 3 one and a half hour chunks
Sales and Marketing Training:
- Half-day in person workshops to get your newbie sales teams motivated and equipped
- Distance workshops via webinar broken into 4 one and a half hour chunks
Branding and Communication Training:
- Half-day in person workshops to explore and brainstorm your organization’s approach to branding, if it’s working and what you can do to make it more effective
- Distance workshops via webinar broken into 3 one and a half hour chunks
Time Management Training:
- Three hour in person workshops to assess root causes of potential frustration and establish new norms and behaviors for teams
- Distance workshops via webinar broken into 2 one and a half hour chunks
Effective and Efficient Communication Training:
- Two Hour in person workshops to assess current ways of communicating and establishing more efficient ways to effectively get your message across
- Distance workshops via webinar broken into 2 one-hour chunks
Research Design and Analytics Training:
- Full day in person workshops to explore research design for various solutions: mystery shopping, auditing, customer satisfaction, branding etc. Quantitative and qualitative techniques covered
- Distance workshops via webinar broken into 5 one and a half hour chunks
Continuous Mentoring:
- One-on-one or group mentoring calls/webinars that may be customized to suit your organization’s needs covering various topics: Leadership skills, Time Management, Sales and Marketing, Branding, Communication, Research Design and Analytics
- May be taken as a follow-up to the training workshops or in place of workshops
- All participants will be assessed and benchmarks created for continued training and skills improvements monitoring